Repco Service

The key business focus of the Repco Service consumer website is for website users to be able to easily find the location of Repco's 350 dealer locations across Australia. 

Hence the location of the service centre locator search widget is the prominent feature of the website homepage, as well being accessible from every page on the website.

Dynamically integrated with Google Maps, the search widget maps the location of each dealership and links directly to a detailed dealershop webpage containing key details.

We understand people are busy.  Often the only time you get to attend to errands and booking needs is after hours once the retailers or service agents you need to contact are shut.

Our solution? To streamline the customer's time, the Repco Service website allows people to book a car service with the mechanic of their choice directly through the website.  
It is quick, simple, effective and uses the online asset to drive revenue and provide a great user experience.

Closely aligned to both finding the nearest Repco Service centres and booking a service, the strong promotion of car service specials is another key functional asset on the website.

The benefit:  Not only can Repco Service easily inform their customers of the latest nationwide specials, but users can also filter for car service specials directly related to their car make and model - delivering a beneficial, targeted user experience.

The Video Channel is an advanced “TV” based channel that provides excellent categorisation, filtering and presentation of videos.

Advanced application storage (using Amazon CloudFront integration), plus the filtering and displaying of videos allows for huge growth in the number of videos housed within system.

Its integration allows the website to become a TV base channel for video presentation on multiple content categories, providing both entertainment and training/education resource opportunities for organisations.

With over 350 dealerships spread across Australia, the need for all dealers to be able to quickly and easily receive key information from head office is vital.

The solution:  The dealer dashboard presents to each dealer (upon secure login) their own unique, key information; latest communications, polls, compliance ratings, real-time sales figures and targets expertly presented in a dashboard format for ease of reference.

With the most experienced and skilled mechanics in Australia, all servicing a wide range of vehicles, there is a wealth of technical knowledge that can be shared to the betterment of all. Combine this with the need to communicate news and events, plus the desire to have a industry forum for a multitude of topics, Repco Service was considering a wide number of tools to achieve all of the above.

Our solution?  We developed a custom communications app that houses all of the above in one, easy to use secure web application.  The Repco Service dealers can now share key technical information, post technical queries that other mechanics may have encountered and solved, as well as directly source latest news and event information.  Combine this with advanced filtering within a clean, intuitive interface, the communications app delivers huge value to the Repco Service network.

Like any advanced membership program, the Repco Service membership comes equipped with multiple levels and options that Australia's leading mechanics can choose from.  The range of options led to an enivitable complexity in defining and recording all selected components.

The benefit?  We designed a very simple to use web interface backed by an advanced back-end application that allows all Repco Service dealers the ability to easily select all membership program components they wish, instantly recording, reporting and pricing the end result. Simple.

Working very closely with Repco Service management, we developed a highly advanced business development application - "Fit for Business" - that allows Repco Service dealers the ability to forecast business growth and development through a detailed set of business rules focusing on key aspects such as billable hours, staff numbers, and charge rates. 

The benefit?  Repco Service dealers are able to very easily plan and forecast business growth and profitability through an intuitive and advanced business application - further assisting them develop great businesses from all perspectives.